How To Buy

super hot tubs questions




Simply place your order for your SuperHotTub on the website or give us a call, and pay a £95 reservation fee. This means we will put your name on this SuperHotTub and it cannot be sold to anyone else. If your spa is in stock in our warehouse it can be delivered as early as 3-4 days if required, but usually within 1-2 weeks. Our phone lines are open 6 days, 10.00am - 6.00pm so please contact us on 0203 189 1766 or go online anytime.

We will then be in contact to discuss access requirements & delivery times. You will need to pay a deposit on the tub within 7 days of making your order, this can be by BACS, card or cheque.

Your reserved spa will go directly from our warehouse to your delivery location. We need the full balance in cleared funds to book a delivery date. Please note, cards can take 4 days to clear & bank transfer 24 hours. We recommend bank transfer to prevent timing mishaps. You can see our full range at: best hot tubs.

Your hot tub will be delivered to your door by specially trained SuperHotTubs engineers. Please see our delivery page, and FAQ for how to prepare.

Installing a hot tub

13 / 16 AMP can be requested on a Tahiti, Ibiza or Cayman hot tub spa. A 13 / 16 AMP hot tub can be wired into a domestic power socket. Your electrician can simply install a waterproof outdoor socket with RCD protection. Any hot tub that needs more than 13 / 16 AMP needs to be wired directly into your electricity supply. These must be prepared by an electrician and should comply with building regulations. Your electrician will need to fit a 32AMP (or more, check your hot tubs details) supply with RCD protection, using steel wired armoured cables. There should also be rotary isolator, which should be within a few metres of the hot tub. This should take no more than two or three hours for a qualified electrician and he should provide you with a completion certificate. All SuperhotTubs and warm spa’s can simply be filled via a hosepipe and do not require dedicated plumbing. For more details see our delivery page or our FAQ.

Most of our larger hot tubs and spas are above 13 AMP which means they need a dedicated cable to your mainboard. The majority of our hot tubs are above 13 AMP because all spas are less effective at 13 AMP. and we don't recommend 13 AMP if you can have a 32 AMP spa, as they have a 2kw heater. 

Lead times

Your reserved hot tub will go directly from the warehouse to your delivery location. If your hot tub is in stock in our warehouse it can be delivered as early as 2-3 days but normally you can expect it within 1-2 working weeks. If your chosen hot tub is out of stock, is a custom order with extras, or in transit from our factory you can expect it to normally be delivered within 8-10 weeks.

Payment methods

We currently accept all payment methods, by bank transfer (BACS), cheque, or by credit/debit card over the phone or on this website. If you prefer to pay by bank transfer we’ll send payment instructions and our bank details in an email or by telephone after you’ve made your hot tub selection.

Security. - You can order online with the peace of mind that your credit card details are secure. We use secured payment gateways to protect your credit card details, and our servers have industry leading firewalls and protection.

Quality and warranty

The majority of our hot tubs are made with top of the range USA components and E.U. quality controls and testing. All SuperHotTubs are made with industry leading Lucite or Aristech acrylic sourced directly from the USA. For more details see our warranty page go to warranty or for an FAQ and more information go to FAQ

European Designed - For Peace of mind

All our tubs are designed in Europe and pass stringent European quality controls, and are made to comply with strict German standards. Our quality control is some of the most complete in the business.

We use 100% USA Acrylics & 100% USA Balboa controls on our models.


To see our FAQ click here.

To see our home page go to hot tubs and more of our range and for more information go to buy a hot tub.

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