THE SUPER HOT TUBS GUARANTEE
- You can order online or by phone with the peace of mind that your credit card details are secure.
- Your hot tub will be delivered to your home by specially trained operatives.
- Your hot tub comes with warranties on parts and shell (see below)
For your peace of mind all SuperHotTubs are covered by our guarantee and promise that no matter what the problem with your hot tub our extended support and engineering team can handle it.
Your SuperHotTub requires little mechanical maintenance, the spa pumps and filtration systems keep your tub clean, and your cabinet is impervious to weather temperature. Unlike many hot tub companies we offer a full 2 year fully comprehensive parts warranty and a 5 year spa shell warranty giving you complete piece of mind.
Shell Warranty -10 years
We warrant the shell against water loss to the customer arising from structural failure for a period of 5 years.
Shell Surface - 10 years
We warrant the shell surface against water loss to the customer, arising from defects in materials, including cracks, blisters, peeling and delamination for a period of 5 years. Includes all parts and onsite labour necessary for repair. We stipulate that hot tub covers must be used at all times when not in use. Prolonged sunlight will cause damage.
Electrical Equipment and Plumbing - 18 months
We warrant all major spa components – specifically, the pumps, the heater, the control system and the ozonator – against malfunction arising from defects in materials and workmanship, for a period of 1 year to the customer. This includes parts and onsite labour necessary for repair. Please note, leaks from pump unions are expressly excluded from the warranty.
Other Spa Components / minor components – 12 months
We warrant all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 2 years to the customer. Includes only parts necessary for repair. No labour is included.
Entertainment System - 1 year
We warrant the TV and DVD player against malfunctions arising from defects in material and workmanship for a period of one year to the customer. Includes only parts necessary for repair. No labour is included.
PVC Cabinet Warranty - 2 years
SuperHotTubs Limited warrant the PRC (only) spa cabinet (also known as skirting) to be free from defects in material and workmanship for a period of 2 years to the customer. Includes only parts necessary for repair. No labour is included. Fading, discolouration, and minor scratches are all considered to be normal wear and tear and are not covered under this warranty.
Cover Warranty - 1 year
SuperHotTubs Limited warrant the spa cover to be free from defects in material and workmanship for a period of 1 year to the customer. Includes only parts necessary for repair. No labour is included. Fading, discolouration, and minor scratches are all considered to be normal wear and tear and are not covered under this warranty.
Conditions of Warranty
All warranties apply to the original customer, at the original address that the spa was installed. Your warranty does not include engineer milage or labour, and we provide a parts warranty on all hot tubs. Your limited warranty does not include the cost of shipping parts back to SuperHotTubs, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of non authorised engineer. Customers must gain written consent from SuperHotTubs before instructing any engineer not authorised by SuperHotTubs Spas. In all cases SuperHotTubs has the sole responsibility for determining the cause and nature of a fault. SuperHotTubs determination is final. SuperHotTubs reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position.
- 10 year acrylic shell surface warranty. The covers your shell surface against cracks, peeling, de-lamination and water loss.
- 2 year PVC (only) cabinet & skirt warranty. This protects your PVC cabinet/skirting in case a fault develops.
- 18 month main component warranty. Covering your hot tubs major parts such as LX pumps, the control system and the internal heater.
- 12 month small component warranty. Covering your spa’s smaller components such as manufacturing faults in the jets, lights or the handles.
See our terms and conditions for more details on your warranty- T&C.
Out of warranty
Even if your hot tub is out of warranty give us a call or send an email and we will do our best to fix the problem.
ANY QUERIES OR FURTHER QUESTIONS?
If there are any queries or questions drop an email to:
Mark@superhottubs.co.uk, and I will personally resolve the issue.
IMPORTANT NOTE: Non Warranty Faults
In the unlikely event there is a problem with your hot tub and we have to visit you to make a repair, and it is found the cause resulted from poor maintenance or customer negligence then you would be charged the full cost of the repair and callout. Please note the issues below which will prevent damage to your hot tub or spa outside of the warranty.
A vital aspect of hot tub maintenance is water management. Poorly maintained hot tubs may result in too-high levels of pH or Water Hardness. Both of these complications can result in a limescale build-up which may impair your hot tub surface, pumps, heaters or jets. If our engineers find a build-up of limescale on or in your hot tub, this would not be covered under warranty.
Please refer to the user guide with any chemical pack you use.
The right way to fill your hot tub is to insert a hosepipe into the filter compartment. If a customer inserts a hosepipe inside the main seating area this may cause an air build-up inside the heater (an air lock). Even under normal usage, air locks can cause the heater to fail. This would not be covered under warranty. To prevent problems ensure the hot tub is filled via the filter window. An air lock can potentially be spotted by activating the circulation pump. If water does not appear to circulate it’s possible you have an air lock. To fix this error, loosen the unions at the side of the suction end of the circulation pump until water starts to flow.
Poor filter care is one of the major causes of problems not covered under warranty. Bad filter conditions allow a build-up of particles in the spa water. These particles may damage the hot tub components. Our engineer will check the condition of your filter. If it’s found your filter is in a poor condition, the repair will not be covered under warranty.
We advise that you soak your hot tub in filter cleaner every few weeks. In addition, we advise changing the filter every 6-8 months, usage dependent.
Use of Cover
Your cover must be used whenever the hot tub is not in use. If the hot tub is exposed it allows dust, leaves, sunlight exposure and organic material to enter. These can potentially be drawn in the pipework, which can cause a blockage. This can harm the mechanism. If on inspection the engineer detects leaves or other evidence of the cover not being used, such as prolonged sunlight damage the repair would not be covered under warranty.
Your filter can be washed by hand with your hosepipe, or the filter can be removed, and left to dry and then the filter brushed to remove dirt.
Many of our spa’s come with a PVC skirting. At times one of our models may use wood skirting. All wood skirting has a tendency to fade with time. You must re-stain your wood skirting every six months. To do this, sand the surfaces and smooth down any rough patches. Stain the wood surfaces using a suitable stain. You must not use surface sealants, shellacs of varnishes. The warranty on wood skirting is only valid if it has been regularly stained.
Expansion of water from frost can damage to your tub components. If you use your hot tub in winter you must turn the frost prevention system on. If you do not intend to use the spa throughout winter than the spa must be ‘winterized’. Problems arising from frost damage are not covered under warranty.
Conditions of Warranty
Warranties apply to the original customer, at the original address that the spa was installed/delivered. Your warranty does not include engineer mileage – a call out charge will be calculated upon reporting your fault to SuperHotTubs. Your limited warranty does not include the cost of shipping parts back to SuperHotTubs, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of a non-authorised engineer. Customers must gain written consent from SuperHotTubs before instructing any engineer not authorised by SuperHotTubs Spas. In all cases SuperHotTubs has the sole responsibility for determining the cause and nature of a fault. SuperHotTubs determination is final. SuperHotTubs reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position.
The customer must report any discovered fault to SuperHotTubs Limited within 10 days. A SuperHotTubs representative will then diagnose the fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, SuperHotTubs will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer. Payment of the call out/ travel charge is necessary before an engineer will be sent out. Call out fees are waived for any fault occurring in the first 30 days of delivery. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer’s onsite labour charge.
Damage to lights or pillows reported beyond the day of delivery will not be covered under warranty. All warranties on every part of the tub and all our obligations are void if the spa has been subject to chemical imbalances, alterations or modifications not authorized by SuperHotTubs, attempts to repair the hot tub not authorised by SuperHotTubs, improper use of the hot tub including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non-qualified electrician, frost and ice in the hot tub, incorrect winterisation, or any commercial use whatsoever.
No part of the hot tub is warranted against chemical damage, including but is not limited to deposits of limescale on the spa shell or components. Nor are hot tub and spa covers are not warranted against chemical burns. Proper chemical use is the sole responsibility of the customer. The hot tub shell and components are not covered against defects which could occur as a result of the customer using the tub improperly and against our recommended terms, such as not using the cover when the hot tub is not in use. The warranty does not cover damage arising from unauthorized sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, and any sanitizing chemical that might remain undissolved on the shell surface.
SuperHotTubs Limited will not be liable for any incidental expenses incurred as a result of the repair or replacement of the spa, nor liable for loss of use of the spa. This includes but is not limited to decking or surroundings, flooring, other fixtures, chemical loss, water loss, filter loss, permanent decking and spa furniture. SuperHotTubs Limited will not be responsible for inadequate reception in relation to any entertainment system. SuperHotTubs warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the spa
Notice For All Warranties
All warranties apply from the date the hot tub is installed, and are provided by 'Super Hot Tubs UK Limited'. A full limited warranty is only valid if the customer returns the warranty registration forms within sixty days of delivery. Your warranty forms must be returned with a copy of your Part P certificate if applicable.